Shipping policy

Shipping Policy

Overview

At Calvona estore, we are committed to delivering your orders quickly and safely. This Shipping Policy details our processing times, delivery timeframes, and shipping terms.

1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation.

  • You will receive a notification email with tracking information once your order has shipped.

2. Shipping Rates & Estimated Delivery Times

  • Standard Shipping: Estimated delivery within 5–7 business days across India.

  • Express Shipping: (If applicable) Estimated delivery within 2–4 business days.

  • Shipping Charges: Calculated at checkout based on delivery location and order total. (Free shipping may apply on orders above a specified threshold).

3. Order Tracking

  • Once your package ships, we will send you a shipment confirmation email containing your tracking number and tracking link.

  • Tracking information may take up to 24 hours to become active on the courier partner's portal.

4. Address Changes & Undeliverable Packages

  • Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.

  • If a package is returned to us due to an incorrect address or failed delivery attempts, additional shipping charges may apply to re-ship the item.

5. Damaged, Missing, or Lost Items

  • If your package arrives damaged or missing items, please report it within 48 hours of delivery.

  • Contact our support team with photographic proof of the packaging and damage to initiate a replacement or claim.

6. Customer Support

For any shipping or delivery inquiries, reach out to us:

  • Email: calvonaestore@gmail.com

  • WhatsApp: +91 965681570

  • Instagram DM: @calvonaestore

  • Website: www.calvonaestore.in