Refund policy

Return & Refund Policy

Overview

At Calvona estore, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. Return Window

  • You have 5 days from the date of delivery to request a return.

  • Return requests made after 5 days from delivery will not be eligible for a refund or exchange.

2. Return Eligibility & Product Condition

To qualify for a return, the item must meet the following criteria:

  • Unused, unworn, unwashed, and in the same condition as received.

  • Returned in its original packaging with all original tags, labels, and accessories attached.

  • Accompanied by proof of purchase (order confirmation or invoice).

Non-Returnable Items:

  • Final sale or clearance items

  • Gift cards

  • Personalized or custom-made products

  • Personal care or hygiene products

3. Return Process

To initiate a return within 5 days of delivery, reach out to us through any of the following channels with your order number, item details, and reason for return:

  • Email: calvonaestore@gmail.com

  • WhatsApp: +91 965681570

  • Instagram DM: @calvonaestore

Once approved, we will send you return shipping instructions and the destination address. Please do not send items back without contacting us first.

4. Return Shipping Costs

  • Defective, Damaged, or Incorrect Items: We will cover the full return shipping cost or provide a prepaid return label.

  • Standard Returns (Change of Mind): Customers are responsible for paying their own return shipping fees. Initial shipping costs are non-refundable.

5. Refunds & Processing Time

  • Inspection: Once we receive and inspect your returned item, we will notify you via email, WhatsApp, or Instagram regarding the approval or rejection of your refund.

  • Payout: If approved, your refund will be processed back to your original payment method within 5–7 business days.